Refund, Cancellation & Revision Policy
ROASTINGIFT creates personalized digital products specifically for each customer using the information and creative preferences submitted with the order. Because production is customized and may begin shortly after payment, cancellation and refund treatment differs from ordinary non-personalized products. Nothing in this Policy limits refund, cancellation, withdrawal, or other consumer rights that cannot legally be waived.
Cancellations Before Production Begins
If you wish to cancel an order, contact us as soon as possible. If personalized production has not yet begun, the order is generally eligible for cancellation and a full refund. Contact us through our Contact Us page or at support@mail.roastingift.com. Include your order number and the email address used for the purchase.
After Production Begins
Once personalized production has begun, the order is generally no longer eligible for cancellation or refund solely because the purchaser changed their mind. This is because creative and production work is performed specifically for the individual order. Where applicable law provides a mandatory cancellation or withdrawal right, that right will be honored.
Revisions
Unless a different allowance is clearly stated at the time of purchase, eligible personalized roast orders include up to two complimentary revision rounds. A revision is intended to improve or correct the existing personalized roast while remaining substantially within the original recipient, questionnaire information, stories, and creative concept.
Reasonable revision requests may include: adjusting wording; changing emphasis; modifying tone within the purchased service; correcting a production mistake; adjusting treatment of a story or submitted detail; changing or removing a joke; making reasonable performance or delivery adjustments.
What Is Not Normally a Revision
A complimentary revision does not normally include: changing the roast to a different recipient; replacing most or all of the original questionnaire information; requesting an entirely different concept; adding substantial new stories or instructions after production; converting the order into another product; repeatedly requesting changes after the complimentary revision allowance has been used. Requests of this nature may require an additional fee or a new order. We will tell you before charging for additional work.
Incorrect Customer-Supplied Information
Please review your questionnaire and submitted information carefully. If an issue in the finished product results from information that was materially incorrect, incomplete, misspelled, misleading, or omitted by the purchaser, we will try to help where reasonably possible. Corrections caused by customer-supplied information may count toward the complimentary revision allowance and do not automatically qualify the order for a refund.
If ROASTINGIFT Makes a Material Error
If we make a material production error, fail to provide the purchased personalized product, deliver an unusable or corrupted final product, or otherwise materially fail to provide what was purchased, please contact us. Depending on the circumstances, we may: correct the problem; revise the product; redeliver the product; provide replacement access; issue a partial refund; issue a full refund. We will choose an appropriate remedy based on the nature of the problem and applicable law.
Ultra Fast / Expedited Service
If you purchase an Ultra Fast or other paid expedited-production option and ROASTINGIFT materially fails to provide the purchased expedited service within the applicable promised timeframe, please contact us. Where the underlying personalized product is still successfully delivered, the normal remedy is a refund of the paid expedited-service fee rather than an automatic refund of the entire personalized product. This does not limit any greater remedy required by applicable law.
Subjective Preference
Comedy and creative work are subjective. Dissatisfaction based solely on subjective preference regarding a joke, wording, voice, delivery, comedic style, or how the recipient reacts does not automatically make a completed personalized order eligible for a refund. Our complimentary revision process exists to give eligible customers a reasonable opportunity to request adjustments. This does not affect remedies available for material errors or mandatory consumer rights.
Duplicate Charges and Payment Problems
If you believe you were charged more than once for the same order, charged an incorrect amount, or see a transaction you do not recognize, contact us promptly. We will investigate and correct confirmed billing errors where appropriate.
Failed or Missing Delivery
If your completed gift was not delivered because of a technical problem on our side, contact us. We may resend the delivery email, restore or replace gift access, correct the delivery issue, or provide another appropriate remedy. A delivery email being filtered into spam, an incorrect customer-provided email address, or a customer losing a private gift link does not by itself mean the underlying order failed, but we will make reasonable efforts to help restore access.
Gift Access
Access to the private ROASTINGIFT gift page is provided for the access period stated with the service or delivery. Expiration of the access period does not automatically create a refund right where the purchased access period was provided as described.
How to Request a Cancellation, Revision, or Refund
Use the ROASTINGIFT Contact Us page or email support@mail.roastingift.com. Please provide: your order number; the email address used for the purchase; a short description of the issue; for revision requests, the specific changes you would like us to make. We may ask for additional information reasonably necessary to locate the order and review the request.
Refund Method and Timing
Approved refunds are generally issued to the original payment method through the payment platform used for the order. After a refund is issued by us, the time required for the funds to appear may depend on the payment provider, card issuer, bank, or other financial institution.
International Customers
Customers outside the United States may have mandatory consumer rights under local law. Nothing in this Policy is intended to waive or restrict a cancellation, withdrawal, refund, conformity, or other consumer right that cannot legally be waived. Where applicable mandatory law provides greater protection than this Policy, that law applies.
Changes to This Policy
We may update this Policy from time to time. The policy applicable when your order is placed generally governs that order, subject to mandatory law. The current version will be published here with its “Last updated” date.
Contact and Business Information
ROASTINGIFT is operated by Gifts Worth Buying LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Customer support: support@mail.roastingift.com. You may also use our Contact Us page.